Santa Rosa Consulting, Inc., today announced that it will deliver its industry leading Epic inpatient E2E Activation Services® to Prime Healthcare. Prime Healthcare, based in Ontario, CA, is an award-winning hospital management company operating 43 acute care hospitals in 14 states, and the nation’s fifth largest health system. Santa Rosa will provide Elbow-to-Elbow go-live specialists to promote a smooth transition to the new system through active assistance and coaching of physicians, clinicians and other end users.
“Prime Healthcare chose Santa Rosa after meeting with seven other vendors who offer go-live support. The choice for us was obvious as we walked away from the conversation with smiles on our faces as we knew right away we had found our partner,” says Chris Gudding, Epic Program Manager at Prime Healthcare. “Santa Rosa’s ability to offer the combination we had been craving of continuity of support, flexibility on the pricing models, quality of consultants with clinical backgrounds, and a very technologically advanced tool for logistics, left us with no doubt that we were making the correct choice. I highly recommend Santa Rosa to all other organizations who refuse to settle for second rate go-live support.”
The initial Epic inpatient go-live will occur on October 1st and entails four facilities spread across as many states. Santa Rosa will provide almost 200 at-the-elbow (ATE) resources to augment Prime Healthcare’s internal team. Santa Rosa will rely on its innovative and proprietary workflow adaptation methodology and custom staffing coverage model to deliver uniformly outstanding service despite the facilities being spread across the country.
“Santa Rosa is thrilled to serve as Prime Healthcare’s go-live partner. Our Elbow-to-Elbow team’s deep knowledge and can-do attitude has allowed us to deliver many of the industry’s largest Epic go-lives, including with MD Anderson Cancer Center, Sutter Health and NYU. Some of these projects topped out at more than one thousand ATE specialists on the ground at the same time,” explains Dan Dodson, Executive Vice President at Santa Rosa. “Our only success is our client partner’s success. Santa Rosa’s unique approach and methods allow us to consistently provide industry leading service on such a large scale.”