If you’re in the middle of an EHR implementation project, you know there’s a lot riding on your go-live. You need widespread adoption, sufficient staff support, and detailed planning to ensure everything goes smoothly.
Often, organizations look at go-live as a necessary evil, but there’s an opportunity to change this. By viewing your go-live as a program, rather than a project, you can create a consistent, repeatable process that can be applied to future activations. With this approach, you can focus not only on the short-term goals, but the long-term benefits of having a program in place.
There are a few things you’ll need to prioritize to realize these benefits. We recently co-hosted a webinar with Southern Illinois Healthcare on four keys to EHR go-live success. Consider these as you start planning your EHR implementation.
You want to have a highly-skilled, repeatable workforce that can make your providers feel at ease about the transition. By conducting extensive vetting and a thorough on-boarding process, you can have confidence that the team you put in place will work with integrity and uphold your organization’s standards. Integrity practices promote compliance, prevent fraud, and ensure you have “skill and will” in your go-live support team.
Reliability is an essential quality of your go-live team; you need to know you can depend on them to get the job done well, and to think quickly and strategically when timelines change and problems arise. There are a few reliability practices you can use to empower consistency, including contingency planning and adaptable scheduling. Integrated time management, scheduling, and reporting tools can go a long way in managing team expectations and tapering needs.
Your go-live success begins and ends with delivering repeatable and consistently exemplary talent. Santa Rosa employs world class talent management to place team members with the right skills and the right experience on the right projects. This includes a 5-star ranking evaluation and five gate screening process to ensure trusted people are recruited, vetted, and appropriately assigned to EHR implementations.
Continuity in go-lives is dependent on next generation activation support. This means using a methodology across three activation phases of success that can be supported by proven tools. Through consistent execution, you can apply lessons learned from previous go-lives to current and future ones. Additionally, a focus on continuity can generate outcomes- or ROI-based results and give your team peace of mind.
In June 2017, we worked with Southern Illinois Healthcare (SIH) to execute a Big Bang transformation across the organization’s enterprise inpatient, outpatient, ambulatory and revenue cycle departments. This Epic implementation involved a team of 284 Santa Rosa consultants, and covered many specialized modules and all SIH locations. We applied the principles of integrity, reliability, quality, and continuity, which gave end users peace of mind and confidence in the technology.
With our structured process, we were able to get everyone where they needed to be when they needed to be there, and we finalized all resources 90 days before activation. Overall, the SIH leadership team considered the Epic implementation a success and the collaboration with Santa Rosa to one of the most important decisions made.
Go-live doesn’t have to be scary or stressful if you’ve got the right team in place. By focusing on integrity, reliability, quality, and continuity, you’ll be able to create the kind of environment you need to achieve a successful go-live.
The Santa Rosa Consulting team is seasoned in EHR go-lives, and we’re here to guide you through the planning and execution.