Industry benchmarks show how you measure up — revealing your IT department’s comparative strengths and weaknesses. It is the intel you need to improve.

Santa Rosa’s Operations Assessment compares your organization to industry-accepted best practice to find high-leverage opportunities for near-term performance gains. The information needed is gathered primarily through onsite interviews with your staff and customers then augmented by analysis.

Santa Rosa then documents:

  • Network Infrastructure
  • Network Security
  • Server and Storage Management
  • Desk Top Management
  • Disaster Preparation
  • Access Management (Passwords and Processes)
  • Help Desk
  • Application Support
  • Application Use
  • Staff Development
  • End User Development
  • IT Governance
  • Project Management Methodology

After the assessment, we deliver a complete assessment report and present key actionable findings to your organization’s senior leadership or IS Steering committee. Santa Rosa can also provide additional onsite assistance to help you develop a tailored and results-driven remediation plan for any shortcomings based on the findings.