IDENTIFY HIGH-LEVERAGE OPPORTUNITIES TO IMPROVE IT PERFORMANCE.
Industry benchmarks show how you measure up — revealing your IT department’s comparative strengths and weaknesses. It is the intel you need to improve.
Santa Rosa’s Operations Assessment compares your organization to industry-accepted best practice to find high-leverage opportunities for near-term performance gains. The information needed is gathered primarily through onsite interviews with your staff and customers then augmented by analyses.
Santa Rosa then documents:
- Network Infrastructure
- Network Security
- Server and Storage Management
- Desk Top Management
- Disaster Preparation
- Access Management (Passwords and Processes)
- Help Desk
- Application Support
- Application Use
- Staff Development
- End User Development
- IT Governance
- Project Management Methodology
After the assessment, we deliver a complete assessment report and present key actionable findings to your organization’s senior leadership or IS Steering committee. Santa Rosa can also provide additional onsite assistance to help you develop a tailored and results-driven remediation plan for any shortcomings based on the findings.