Connecting the healthcare community.

With years of Allscripts experience in implementation and activation, Santa Rosa has provided technical and consulting services and earned a reputation for providing clients with superior resources and exceptional value. Our sole mission to serve our clients as a trusted advisor and assist in successfully meeting their most complex challenges.

 

Quality and Value

Our clients enthusiastically attest to the consistency, quality, and value of our people. We view every opportunity as a means to share knowledge and information that enhances outcomes and improves results.

Whether big or small, your problems and needs become our shared responsibility. We thrive on staying abreast of changes and are always current on industry trends. Our energizing and thoughtful team approach to address requests is one of our key differentiators.  Santa Rosa’s legacy is filled with repeat client engagements and numerous occasions where we have remedied projects when others have missed the mark. Altogether, our long successful history of results speaks for itself.

 

Our Team

Our Allscripts consultants are highly knowledgeable in information systems as well as hospital operations with professional credentials such as RN, MD, PharmD, CPhT and RHIA. We have a strong appreciation for operational objectives and requirements, and a firm understanding of the daily pressures to respond quickly and be as flexible as needed.

We approach processes and decisions from a “real world” perspective to advise you on suggested changes to workflows and operational structures to take fullest advantage of Allscripts. Our consultants are thoroughly trained and knowledgeable on our proprietary methodology.  To make sure we are providing our clients with the best service, we require our consultants to participate in regular information meetings to share status and lessons learned so that we are always up to date on the current issues, problems and resolutions.

 

Our Methodology

Santa Rosa’s Allscripts project management practices are unsurpassed in the industry and time-proven for meeting tight deadlines with excellent results. We manage the entire project through a comprehensive approach that includes build, testing, training, working with the hardware integrator and hosting provider, interfaces, conversions, legacy support, go-live planning, E2E activation services, transition management and post go-live optimization.

Key components of our proprietary methodology include:

  • Comprehensive Integrated Project Plan with supporting module specific work plans
  • Commitment to strong governance
  • Charter with scope, guiding principles and project metrics
  • Superb issue management and follow up
  • Risk matrix with potential impact and mitigation strategy
  • Unique quality assurance auditing process
  • Project closure review of business objectives and lessons learned

Core Offerings

Transition Management Program
Because mission critical functions must keep performing – no exceptions.
Implementation Services
Leverage expert planning and support to get the most out of your implementation.
Training
Engage and educate users for successful adoption, utilization, and ongoing improvement.
Interoperability Planning & Integration
Clear the path for data to flow, and care levels to increase
Legacy Support
Support users to provide a smooth transition from old to new.
Optimization Services
Identify actionable opportunities for productivity improvement and efficiency gains.
Clinical Help Desk
Augment your Help Desk to hear, escalate, and resolve issues quickly and effectively.
Business Intelligence & Analytics
Bottom line: better analytics yield better results
E2E Activation Services®
The right people at the right place at the right time

Full Lifecycle Solutions

Leverage expertise across the entire spectrum of healthcare IT needs.
IS Management Partnership
Consistent help to maximize IT success.