Connecting the healthcare community.
With years of Allscripts experience in implementation and activation, Santa Rosa has provided technical and consulting services and earned a reputation for providing clients with superior resources and exceptional value. Our sole mission to serve our clients as a trusted advisor and assist in successfully meeting their most complex challenges.
Quality and Value
Our clients enthusiastically attest to the consistency, quality, and value of our people. We view every opportunity as a means to share knowledge and information that enhances outcomes and improves results.
Whether big or small, your problems and needs become our shared responsibility. We thrive on staying abreast of changes and are always current on industry trends. Our energizing and thoughtful team approach to address requests is one of our key differentiators. Santa Rosa’s legacy is filled with repeat client engagements and numerous occasions where we have remedied projects when others have missed the mark. Altogether, our long successful history of results speaks for itself.
Our Allscripts consultants are highly knowledgeable in information systems as well as hospital operations with professional credentials such as RN, MD, PharmD, CPhT and RHIA. We have a strong appreciation for operational objectives and requirements, and a firm understanding of the daily pressures to respond quickly and be as flexible as needed.
We approach processes and decisions from a “real world” perspective to advise you on suggested changes to workflows and operational structures to take fullest advantage of Allscripts. Our consultants are thoroughly trained and knowledgeable on our proprietary methodology. To make sure we are providing our clients with the best service, we require our consultants to participate in regular information meetings to share status and lessons learned so that we are always up to date on the current issues, problems and resolutions.
Santa Rosa’s Allscripts project management practices are unsurpassed in the industry and time-proven for meeting tight deadlines with excellent results. We manage the entire project through a comprehensive approach that includes build, testing, training, working with the hardware integrator and hosting provider, interfaces, conversions, legacy support, go-live planning, E2E activation services, transition management and post go-live optimization.
Key components of our proprietary methodology include:
- Comprehensive Integrated Project Plan with supporting module specific work plans
- Commitment to strong governance
- Charter with scope, guiding principles and project metrics
- Superb issue management and follow up
- Risk matrix with potential impact and mitigation strategy
- Unique quality assurance auditing process
- Project closure review of business objectives and lessons learned