Passing knowledge to your team so in-house expertise grows.
Santa Rosa’s track record with hundreds of successful EHR transitions across all major platforms taught us a pivotal lesson: millions of dollars invested and untold months of effort can be undermined by a poor go-live period. That’s where the rubber meets the road and the pursuit of adoption is won or lost. Without question, an integrated, flexible and effective education program is a must-have aspect of any great go-live.
Santa Rosa understands that training is the first impression of the EHR change for your user community, especially clinicians and physicians. A successful go-live depends on a successful training program, and a successful training program depends on the hands-on curriculum delivered by excellent trainers. Santa Rosa has a dedicated core team of Credentialed Trainers who have provided training services with us on multiple go-live projects. They use their proven skills in education and EHR system functionality and navigation to train your clinical staff in all job roles across the patient continuum of care. Our Credentialed Trainers have a proven track record of successfully training physicians side-by-side in personalization labs.
Santa Rosa will provide a team of Credentialed Trainers who will work onsite with your training team to gain an understanding of the educational philosophy of your organization and learn workflows and system functionality directly related to your system build. Our Credentialed Trainers are experienced in quickly gaining a detailed understanding of the changes to legacy workflows and understanding the reasoning behind the changes. This experience and expertise enable our team to quickly adopt the culture and better explain the new workflow in the classroom setting.
Once formal training has phased down, Santa Rosa provides invaluable continuity by rolling the same Credentialed Trainers as possible into go-live at-the-elbow support. This provides familiarity and continuity from the classroom to the go-live experience. This also ensures that Credentialed Trainers are available to provide any additional training for users who are struggling with using the new system and require additional one-on-one training.
Santa Rosa’s eLearning capabilities support our comprehensive training program for physicians and nurses. These programs are not a procedural afterthought but are essential to supporting user adoption and fully maximizing EHR investments. As we’ve seen over our decades of activations, overlooking the onboarding aspect of any transition is costly in the long run. Santa Rosa’s leading Activation Solutions and EHR Solutionsofferings make eLearning a central priority.
Santa Rosa’s eLearning capabilities are second-to-none in the industry and forged to offer a truly unique value and advantages, including:
Comprehensive Training: Training includes all major audiences – including nurses
Customized Workflow: Training is suited to your unique build, best practices, and workflows
Extensive Job Aids: Includes job aids to foster the all-important post-classroom learning
Stay Behind Solution: Training content is yours to allow you to update the content over time
Absolutely FREE: No cost when delivered as part of either an Activation Solutions or EHR Solutions implementation project