Santa Rosa understands that training is the first impression of the EHR change for your user community, especially clinicians and physicians. A successful go-live depends on a successful training program, and a successful training program depends on the hands-on curriculum delivered by excellent trainers. Santa Rosa has a dedicated core team of Credentialed Trainers who have provided training services with us on multiple go-live projects. They use their proven skills in education and EHR system functionality and navigation to train your clinical staff in all job roles across the patient continuum of care. Our Credentialed Trainers have a proven track record of successfully training physicians side-by-side in personalization labs.
Santa Rosa will provide a team of Credentialed Trainers who will work onsite with your training team to gain an understanding of the educational philosophy of your organization and learn workflows and system functionality directly related to your system build. Our Credentialed Trainers are experienced in quickly gaining a detailed understanding of the changes to legacy workflows and understanding the reasoning behind the changes. This experience and expertise enable our team to quickly adopt the culture and better explain the new workflow in the classroom setting.
Once formal training has phased down, Santa Rosa provides invaluable continuity by rolling the same Credentialed Trainers as possible into go-live at-the-elbow support. This provides familiarity and continuity from the classroom to the go-live experience. This also ensures that Credentialed Trainers are available to provide any additional training for users who are struggling with using the new system and require additional one-on-one training.
