"Jeff, I am writing on behalf of Charlie Brown, Martha Thomas and the entire CHARMS Project Team at Harborview Medical Center to acknowledge your integral role in our Project. Two major areas of note are the cutover/go-live planning and HB implementation. Prior to go-live, your persistent efforts to guide the team in the technical aspects of the cutover plan, and your role in the implementation of both soft go live and cutover was very much appreciated. The many, many hours you spent during the go-live weeks, working late into the evening, implementing the charge interfaces prior to go-live, and ensuring that charge files were processed accurately and timely post go-live, were beyond commendable. We truly couldn't have done it without you. Your enthusiasm and hard work made a real difference to our excellent outcomes, and the entire project was better for having you as a member of our team.
The success of this project was the result of tens of thousands of hours of hard work by hundreds of staff at all of our three sites. Please accept my personal thanks for your individual contributions, and my congratulations for having been singled out for special recognition."
Lori J. Mitchell, Chief Financial Officer
Harborview Medical Center