Santa Rosa Consulting

Information Technology (IT) Strategy and Performance Services

IT Effectiveness and Optimization

Aligning business strategies with IT initiatives and establishing practical performance measurement systems are part of any Santa Rosa Consulting engagement. Santa Rosa Consulting can help healthcare clients optimize the performance of their Information Technology services. We offer customized evaluations of the following areas, or any combination thereof:

• Governance
• Organizations
• Implementation
• Integration
• Suppliers
• Application Support
• Infrastructure
• Costs

We offer these services so that each client knows the strengths and opportunities to further improve their information technology services.

Should the need for adding new applications arise, Santa Rosa Consulting is adept with vendor evaluation, selection, and assisting you with contracting for your newly selected system(s).

IT Interim Management

Santa Rosa Consulting has a ready pool of experts that can provide temporary provision of IT management resources and skills. Interim management can be seen as the short-term assignment of a proven, experienced professional to manage for a transitional period, crisis, or change within an organization. In this situation, a permanent role may be unnecessary or impossible to find in the near-term. Additionally, there may not be a viable internal candidate who is suitable for, or available to assume the position in question.

IT Strategy and Planning

Our senior professionals can lead your organization in the development of realistic IT strategies that support your specific organizational goals and objectives. Santa Rosa’s breadth of expertise covers the gamut of information technologies; from financial and clinical systems to electronic medical/health records to leading edge networking and communication technologies.

We further believe that there must be executable and measurable strategies in place and there must be a way for institution executives to constantly measure the progress and adherence to the strategies. Our seasoned staff can identify what is needed and what will work in your specific organization with your specific goals and objectives.

IT Supplier Intelligence, Analysis and Selection

Santa Rosa’s cadre of consultants has deep and diverse expertise and knowledge of the supplier community in terms of strengths and weaknesses. We understand their leadership, finances, product capabilities, services, R&D, pricing and customer support. As such, Santa Rosa can bring to bear for their clients the knowledge needed to effectively evaluate, compare, select and negotiate with suppliers.

We can facilitate and expedite the supplier evaluation and selection process. With our knowledge of the supplier community and our clients we can quickly identify those suppliers that are the better fit for our clients thus avoiding the prolonged process of identifying and evaluating supplier candidates. Our goal is to speed the time to value and help our clients realize benefits sooner.

IT Contract Negotiations

Santa Rosa Consulting has professionals with multiple years of experience in this key area of healthcare IT. We know that software and contract costs are the second largest cost after your human capital investment. We can assist you in the entire negotiation process and potentially help you mitigate your licensing costs, identify hidden costs, and lower your operating costs.

IT Security Consulting

Santa Rosa Consulting's security services will be custom tailored for the unique requirements of each client and focus on the areas of firewall, web site, web-based applications, and dial-in architectures. These security services are especially critical as healthcare continues to evolve toward electronic medical/health records, personal health records and shared patient encounter information across the healthcare continuum (e.g., Regional Health Information Organizations (RHIO).

Santa Rosa’s services include ethical hacking and vulnerability assessments, web application security testing, malware analysis, denial-of-service testing, staff training, infrastructure review, IT security policy creation, disaster recovery planning and business continuity planning. In addition, we also provide architecture analysis, design, and security testing for Next Generation Networks (NGN), including voice over IP (VoIP).

IT Outsourcing Advisory Solutions

Santa Rosa Consulting has senior professionals with years of experience from the customer and vendor sides of healthcare outsourcing. These years of experience can provide guidance throughout any outsourcing decisions from deciding if outsourcing is a good alternative to supporting you through removing an outsourcing vendor and bringing your IT department back in house.

Our services for optimizing full and partial information systems outsourcing include education, strategy development, evaluation of alternative suppliers, contract negotiations, transition, development of service level agreements, ongoing governance and optimization of existing outsourcing arrangements.