Business Strategy and Performance Services
Strategic Planning and Development
Santa Rosa Consulting provides senior and executive level advice and support for
its clients and their preparedness for legislative, regulatory, reimbursement and
market changes. Whether its new regulatory compliance, reimbursement changes or
new government initiatives focused on healthcare, such as electronic health records
(EHR) adoption, our seasoned staff can assist in identifying the specific goals,
objectives and strategies for what is needed and what will work in your organization.
We further believe that there must be executable and measurable strategies in place
and there must be a way for institution executives to constantly measure the progress
and adherence to the strategies.
Our business strategy services also focus on your business and how it is influenced
by your competitive environment. Santa Rosa Consulting can review your current service
offerings, recommend new services and help you redefine your current centers of
excellence or define new ones.
Santa Rosa Consulting is proud to be affiliated with Kaufman Strategic Advisors
as our recommended source for health and business strategy consulting. With 30 years
experience, Mr. Kaufman is a noted consultant, strategist, lecturer, and author
on topics related to health strategies for the new millennium. He is a nationally
renowned expert in the areas of peak performing hospitals, payer contracting and
physician groups, hospital strategy, physician transaction, integrated delivery
systems, managed care, electronic medical records, joint ventures, and dispute resolution.
Mr. Kaufman provides consulting services to many of the nation’s largest health
systems, hospitals and medical groups. He is a frequent faculty for ACHE, The Governance
Institute and for many state and local healthcare associations. His clients include
many of the nation’s largest health systems, single and multi-specialty physician
groups, community hospitals and ancillary service providers. Mr. Kaufman is known
for providing practical advice that achieves results. To learn more, visit www.kaufmansa.com.
Financial and Clinical Performance Improvement and Optimization
Financial and clinical performance improvement/optimization consists of 3 essential
components: people, process, and technology. These components must all be appropriately
optimized and conjoined to improve financial and patient care (clinical performance).
Clinical systems including the EHR, Departmental and others are the backbone of
documenting safe, effective and accessible care. Systems that have been operational
for years were frequently not designed with today’s requirements for documentation
and improvements in quality and patient safety as principles. Santa Rosa Consulting
has an experienced pool of consultants with a track record of multiple, successful
projects to assist your organization to design and realize your goals for financial
and clinical performance improvement.
- People – Successful change is dependent on people, and specifically on the support
of those people most affected by the potential changes. In the case of financial
and clinical performance improvement many professional disciplines are involved,
each with a history of training and experience which is the basis of how work is
performed.
- Process – Process design/re-design can be the most neglected component of a technology
deployment strategy. Without having a full understanding of how work is currently
accomplished, a clear vision of the future state for how work should be done, and
a definition of the system capabilities to be deployed in support of the future
state; the performance improvement effort is placed in jeopardy.
- Technology – As a major investment for the health care organization, the decisions
surrounding the application design are a critical foundation for success. Design
of the application, so it meshes well with the people and processes, is a key element
of a successful transformation and subsequent adoption of the new processes and
technology.
Further, we can offer Lean and Six Sigma expertise to facilitate process improvement
in areas critical to your success.
Department and Business Unit Optimization
Using comparative analysis and best practices, Santa Rosa analyzes the culture,
processes and information systems to identify opportunities for improved quality,
reduced risk and enhanced financial performance. Santa Rosa’s experts bring real
world experience so that the solutions address the root cause of sub-optimal performance.
Santa Rosa brings deep expertise in most healthcare business units and departments,
with particular depth in Emergency Department, Surgery, Supply and Logistics.
Revenue Cycle
Excluding the delivery of patient care, the revenue cycle is one of the most important
processes within a hospital yet it’s often overlooked. Santa Rosa consulting can
create and implement solutions that will provide process improvement resulting in
cash acceleration and net revenue improvement. Additional realized benefits are
increased patient and physician satisfaction while enhancing the work environment
for the hospital staff.
Santa Rosa is a leader in the provision of comprehensive revenue cycle services
to the health care provider market. Our comprehensive solution encompasses all areas
of revenue cycle, from the moment an appointment is made until payment is received.
Our services are designed to help providers increase net revenues and accelerate
cash flow by addressing process and technology issues across the complete revenue
cycle continuum. Our value added consulting services have assisted numerous health
systems nationwide by providing immediate and sustainable solutions for net revenue
and cash flow improvements.
Enterprise Resource Planning (ERP)
Santa Rosa Consulting offers highly skilled and experienced management and technical
consultants with ERP backgrounds. Santa Rosa consulting is uniquely positioned to
assist ERP clients with every aspect of the implementation and post-implementation
life cycle, including sequencing, planning, optimization, business process redesign,
implementation, project staffing and even software staging and training. Whether
through an upgrade process or adding functionality to your existing system, Santa
Rosa Consulting can provide you access to the greatest level of expertise.
Santa Rosa Consulting recognizes that organizations have made significant investments
in their ERP solution, whether it is Lawson, Peoplesoft (Orasoft), MEDITECH, etc.,
yet they may not be achieving the expected results. Santa Rosa’s experience has
shown that software alone will not automatically result in achieving the performance
improvement and cost reduction objectives that have been identified. No ROI can
be expected simply from implementation of a new system. However, a significant ROI
can result from implementation of the solution in the context of operational best
practices. Our optimization of the ERP products is done in the context of ensuring
that the software provides a comprehensive foundation for supporting “best practices”
and optimal procedures in all operations of the healthcare entities.
Santa Rosa stands ready to provide the business acumen and experience required to
assure that our clients fully optimize the system’s capabilities. Specifically,
the Santa Rosa solution calls for focus on the software optimization efforts required
to achieve your business case ROI objectives while also providing our clients project
management and advisory services. Santa Rosa can also provide interim assistance,
management, or change management support to the project team. If required, Santa
Rosa can provide a Solution Architect that will work to further develop your team
and prepare for changes in process and culture. Whatever your need, Santa Rosa Consulting
is committed to finding the optimal and most valuable resource(s) to complement
your team.
Emergency Department Operations
We have an expert in the original “30-minute guarantee” on our team. We can provide
assistance to improve your ED operations and, at the same time, identify and “operationalize”
strategies and tactical opportunities to improve your revenue potential and realization
of cash.
We provide a full range of Emergency Department consulting services, including,
but not limited to, strategic planning, billing and reimbursement review, policies
and procedures development, department staffing and evaluation, risk management,
facility planning, and assistance with accreditation review preparation.
Interim Management
Santa Rosa Consulting has a ready pool of experts that can provide temporary provision
of management resources and skills. Interim management can be seen as the short-term
assignment of a proven, experienced professional to manage for a transitional period,
crisis, or change within an organization. In this situation, a permanent role may
be unnecessary or impossible to find in the near-term. Additionally, there may not
be a viable internal candidate who is suitable for, or available to assume the position
in question.
Santa Rosa Consulting’s ready pool of senior consultants can fill interim roles
in areas such as Administration, Information Technology, Finance, Nursing and most
other departments.